Knowledge Visibility

Description

This article explains the visibility options available in Equiviq Knowledge, who can access articles under each option, and where those options apply.

Definitions

• Internal Only = Any authenticated agent into the Equiviq core application that is a member of an internal organization.
• Authenticated = Any authenticated user into the Equiviq core application.
• Public Access = Unauthenticated access.

Policiy Visibility Options

Policies are treated as proprietary infomation which limits its visibility options to:

• Internal Only

NOTE

There is no setting or administrative override to share this information externally.

Process & Procedure Visibility Options

Process and procedure documentation is treated as proprietary information which limits its visibility options to:

• Internal Only

NOTE

There is no setting or administrative override to share this information externally.

Guides & Resources Visibility Options

Guides and resources are treated as information that may be shared with different audiences and access rights. This section has multiple, flexible sharing options to limit its visibility options to:- 

• Internal Only
• Authenticated Access
• Public Access