Integrate the channels
Bring email, web chat, SMS, RCS, Apple Messages for Business, Facebook Messenger, Instagram messages, and WhatsApp into Equiviq.
Native omnichannel
Every channel. Every department. One connected conversation.
However prospects and customers contact you, Equiviq integrates, normalizes, and aggregates their messages so your departments can respond effectively and efficiently with shared context.
Northstar Group Example workspaceN
YOUR OPERATION, IN CONTEXT
All business units⌄Connected operations
People & relationshipsShared context
Connected assetsShared context
Work & servicesShared context
Work across departmentsVisibility across the whole chain
ITOperationsSupport
Connected service context
OrganizationNorthstar Group↗
First point of contactService operations↗
Supporting assetsInfrastructure↗
Related knowledgeOperational guides↗
Work in motionOwnershipProgress
New site onboardingIT & OperationsIn progress
Customer service requestCustomer supportAssigned
Network service reviewInfrastructureReview
A conversation should never become a silo. Equiviq is omnichannel native: email, web chat, SMS, RCS, Apple Messages for Business, Facebook Messenger, Instagram messages, and WhatsApp belong in the same connected operational picture.
Built around the way you work
Customers choose the channel. Your business stays connected.
Normalize the interactions
Turn different message formats into consistent context your teams can work with.
Aggregate the conversation
Connect communication with the people, organizations, services, and work behind it.
Coordinate across departments
Keep sales, customer support, IT, and operations working from shared context as responsibility changes hands.
EmailWeb chatSMSRCSApple Messages for BusinessFacebook MessengerInstagram messagesWhatsApp
One connected conversationIntegrate · Normalize · AggregateSalesCustomer supportITOperations
Customers choose the channel. Your business stays connected.
A few clear answers
Good questions. Connected answers.
Which communication channels does Equiviq integrate?+
Email, web chat, SMS, RCS, Apple Messages for Business, Facebook Messenger, Instagram messages, and WhatsApp.
Is omnichannel only for customer support?+
No. Native omnichannel connects prospect and customer communication across sales, customer support, IT, and operations, with shared context between departments.
Your next chapter starts hereEverything your business needs.
Every Cloud and Core purchase. 60-day money-back guarantee.
Everything your business needs.
Finally, connected.
Bring your systems, your teams, and your toughest handoffs. We’ll show you a clearer way forward.
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