Tickets with context
Keep the request connected to its customer or employee, organization, assets, and service ownership.
Platform / Work
Stop losing work between departments.
Connect tickets, incidents, and tasks to the people, assets, services, and decisions needed to move them forward.
Northstar Group Example workspaceN
YOUR OPERATION, IN CONTEXT
All business units⌄Connected operations
People & relationshipsShared context
Connected assetsShared context
Work & servicesShared context
Work across departmentsVisibility across the whole chain
ITOperationsSupport
Connected service context
OrganizationNorthstar Group↗
First point of contactService operations↗
Supporting assetsInfrastructure↗
Related knowledgeOperational guides↗
Work in motionOwnershipProgress
New site onboardingIT & OperationsIn progress
Customer service requestCustomer supportAssigned
Network service reviewInfrastructureReview
Built around the way you work
The context you need. Where you need it.
Incidents with shared responsibility
Give responders a common operational picture when a service needs attention.
Tasks with a clear next step
Make handoffs visible and route work according to the business rules that govern responsibility.
Your next chapter starts hereEverything your business needs.
Every Cloud and Core purchase. 60-day money-back guarantee.
Everything your business needs.
Finally, connected.
Bring your systems, your teams, and your toughest handoffs. We’ll show you a clearer way forward.
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